Complaints Book

Electronic Complaints Book

In compliance with Portuguese legislation (Law no. 156/2005, amended by Decree-Law no. 74/2017), Kasa & Pet provides access to the Electronic Complaints Book via the official Portuguese Government portal.

If you are not satisfied with our products or services, you may submit your complaint directly on the portal:

📋 Access the Complaints Book

How does it work?

  • Visit the portal www.livroreclamacoes.pt
  • Register or authenticate yourself using your Citizen Card or Digital Mobile Key
  • Fill out the complaint form, indicating the company Kasa & Pet
  • Your complaint will be reviewed, and we will respond within the legal timeframe

Alternative Contact

Before submitting a formal complaint, you may also contact us directly — we will do our utmost to resolve the situation:

Alternative consumer dispute resolution entity: National Center for Information and Arbitration of Consumer Conflicts (CNIACC)